FAQ

We specialise in elegant occasion wear including bridal gowns (from our Bridal Collection and The Wedding Edit), bridesmaid dresses, statement evening wear (particularly our signature Tulle Collection), and fashionable separates. Our collections feature delicate mesh detailing, romantic tulle skirts, sequin party dresses, and both mini and maxi silhouettes to suit every special event.

Our dresses are designed to standard UK sizing, with detailed measurements provided for each style. For structured garments like our Statement Mesh Maxi Dresses or Skater Dresses, we recommend referring to our size guide. Should you need assistance selecting your perfect fit, our stylists are happy to advise.

Yes! Our Bridesmaid Separates collection allows for mix-and-match styling with coordinating mesh tops and skirts, perfect for creating cohesive yet individual looks for your wedding party.

Simply select ‘Create Account’ during checkout or via our website header. Your account allows you to track orders, save favourites, and receive updates about our latest collections.

We accept Visa, MasterCard, JCB, and PayPal for secure international transactions. All payments are processed through our encrypted checkout system.

As we begin processing orders within 1-2 business days, modifications may not always be possible. Please contact us immediately at [email protected] with your order number and we’ll do our utmost to assist.

We offer two premium services:
Standard Shipping (£12.95): Via DHL/FedEx (10-15 business days after dispatch)
Free Shipping: For orders over £50 via EMS (15-25 business days after dispatch)
All orders receive careful packaging with acid-free tissue and reinforced protection for delicate fabrics.

We deliver worldwide except certain remote areas and parts of Asia. Our checkout system will automatically confirm availability for your location. For specific inquiries, please contact our team.

For bridal orders, we recommend ordering at least 4 weeks before your event to allow time for delivery and potential alterations. During peak wedding seasons (spring/summer), consider ordering earlier.

International customers outside the UK may be subject to local customs duties, which are the recipient’s responsibility. We recommend checking with your local customs office for estimates.

We accept returns within 15 days of delivery. Items must be unworn, with tags attached, and in original packaging. Please initiate returns through your account or by emailing our team.

Contact us within 15 days of receipt to arrange an exchange. We’ll guide you through returning the original item and placing a new order for your preferred size/style.

In the rare event of damage, please contact us immediately with photos of the item and packaging. We’ll arrange a replacement or refund and cover return shipping costs.

Our delicate fabrics require gentle handling:
– Store in provided breathable garment bags
– Spot clean mesh and sequin details
– Dry clean tulle skirts and structured pieces
Detailed care instructions accompany each order.

While we cannot guarantee expedited processing, contact us with your event date and we’ll advise on the fastest possible delivery options for your selected items.

Every Tulle Clothing order arrives beautifully presented in our signature packaging with acid-free tissue – perfect for gifting. For special requests, please add a note at checkout.