At Tulle Clothing, we understand that finding the perfect bridal or occasion wear is as important as the special moments they’re designed for. Should your purchase not meet your expectations, our returns policy ensures the process is as seamless as the draping of our tulle designs.

Our Return Promise

We accept returns within 15 days of delivery for most items, provided they are in original condition with tags attached and unworn. Like the careful craftsmanship of our bridal separates, we handle each return with precision and care.

Important Exceptions

To maintain the integrity of our special occasion wear, the following items cannot be returned:

  • Bespoke/custom-sized garments from our Bridal Collection or made-to-measure items
  • Final sale items marked as non-returnable
  • Intimate apparel and bodysuits from our Mesh collection

Return Process

Follow these simple steps to initiate your return or exchange:

  1. Submit your request within 15 days of delivery by emailing [email protected] with the subject line “Return Request”
  2. Include details using our return request template below
  3. Wait for approval – we’ll respond within 2 business days with return instructions
  4. Ship your return using the provided label to our Salisbury atelier

Return Request Template

Subject: Return Request – [Your Order Number] Dear Tulle Clothing Team, I would like to request a [return/exchange] for my order #[insert order number] received on [insert date]. Item details: – Product Name: – Size: – Reason for return: [For exchanges, please specify desired size/color] I confirm the item is in original condition with tags attached and unworn. Best regards, [Your Full Name] [Your Contact Number]

Refund Process

Once we receive and inspect your return:

  • Processing time: 3-5 business days after we receive your package
  • Refund method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline: Allow 5-10 business days for the refund to appear in your account

Note: Original shipping fees are non-refundable, except in cases of our error.

Exchange Policy

For exchanges of eligible items:

  • We’ll ship your new item once we receive the original
  • Standard shipping fees apply for the replacement item
  • Price differences will be charged/refunded as needed

International Returns

For our global clientele (excluding certain Asian and remote regions):

  • Return shipping is at customer’s expense
  • Customs/duties are non-refundable
  • We recommend using tracked shipping with insurance

Damaged or Incorrect Items

If your delicate tulle or sequin piece arrives damaged or incorrect:

  • Contact us within 48 hours of delivery
  • Include photos of the issue
  • We’ll arrange a prepaid return label if applicable

Our Atelier Address

Please wait for return authorization before shipping to:

Tulle Clothing Returns
72 Churchill Way W
Salisbury, GB SP3H 5HZ

For any questions about our returns policy, please contact our bridal concierge at [email protected].

With gratitude,
The Tulle Clothing Team